Returns & Exchanges
At Laifen-US, we want you to be completely satisfied with your hair care experience. If you are not happy with your purchase, we offer a 30-day money-back guarantee for all products returned in their original condition.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack your Laifen device and all original accessories in the original packaging to ensure the item is protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing